Privacy policy
Last Revised: March 1, 2025
Proton Labs Ltd. (“Proton Labs,” “we,” “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard Personal Information when you use ProtonAI products and services. This Policy is incorporated by reference into our Terms of Use (“Terms”). By using our Platform, you agree to this Policy.
We may update this Policy from time to time. The most recent version will always be available on this page. Your continued use of the Platform after updates constitutes acceptance of the revised Policy.
Scope of this Policy
This Policy covers:
The types of information we collect when you visit or use any ProtonAI website, tools, mobile or web apps, decentralized applications, smart contracts, or APIs operated by Proton Labs (collectively, the “Platform”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
If you do not agree with our practices, please discontinue use of the Platform.
Definitions
Personal Information means information that identifies, relates to, describes, or can reasonably be linked to an individual (directly or indirectly).
Personal Information We Collect
1) Information You Provide
We (or our affiliates/processors) may collect:
Identifiers & contact: name, email, phone number, postal address.
Wallet information: Solana wallet address(es).
Compliance information: data required for KYC/AML (where applicable).
Non-custodial principle: ProtonAI does not collect or store seed phrases, private keys, or wallet passwords. Wallet connections are non-custodial and authorized by you via supported Solana wallets.
2) Information Collected Automatically
When you access or use the Platform, we may automatically collect:
Network data: IP address, domain name.
Device/usage: device type, OS, browser, language, page views, referral pages, interaction events.
Approximate geolocation: derived from IP or device settings (where permitted).
Automatic collection may involve cookies and similar technologies (see Cookies). Proton Labs does not store raw device identifiers or precise geolocation beyond what’s necessary for security, analytics, or legal compliance. Third-party partners you interact with (e.g., payment providers, analytics) may store such information under their own policies.
3) Information from Third Parties
Where lawful, we may receive:
Identity/compliance data from verification providers (for KYC/AML where applicable).
Public blockchain data (e.g., Solana on-chain transactions). Public addresses and transactions can sometimes be linked to other Personal Information through analytics performed by us or others.
Accuracy & Retention
We take commercially reasonable steps to keep Personal Information accurate and retain it only as long as necessary for the purposes in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
Minors
The Platform is not intended for individuals under 18. We do not knowingly collect data from persons under 18. If we learn we have collected such data, we will deactivate related accounts and delete the data. If you believe we have collected data from a minor, contact us (see Contact Us).
How We Use Personal Information
We process Personal Information to:
Provide and operate the Services, including AI-powered trading tools and interfaces (per the Terms).
Secure accounts and the Platform, including fraud detection, abuse prevention, incident response.
Comply with laws and regulations, including KYC/AML where applicable.
Provide support, respond to inquiries, and improve user experience.
Analyze and improve features, performance, and usability.
Communicate about updates or marketing (only with your consent, which you may withdraw at any time).
How We Share Personal Information
We do not sell your Personal Information. We share it only as described:
Service Providers/Processors
With vetted third parties providing: fraud detection, security, analytics, IT/hosting, storage, customer support, transaction monitoring, marketing (with your consent), or compliance. They may use Personal Information only to perform services for Proton Labs and must protect it appropriately.
Legal/Regulatory
When required by law, regulation, subpoena, court order, governmental request, or to protect rights, safety, or property of Proton Labs, our users, or the public.
With Your Consent
Where you direct us or consent to sharing.
If our purposes materially change, we will update this Policy.
Cookies & Similar Technologies
We use cookies, pixel tags, and similar tools (“Cookies”) to:
Recognize returning users and maintain sessions.
Enhance security and detect irregular activity.
Measure usage, diagnose performance issues, and improve the Platform.
(With consent) personalize content or communications.
You may refuse Cookies in your browser settings; however, some Platform features may not function properly.
Direct Marketing
Subject to applicable law and your preferences, we may send you marketing about ProtonAI. You may opt out at any time using unsubscribe links or by contacting us. We do not provide your Personal Information to third parties for their independent marketing without your consent.
Information Security
We implement commercially reasonable administrative, technical, and physical safeguards (e.g., TLS encryption in transit, access controls, logging). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Reminder: ProtonAI never asks for or stores seed phrases or private keys. Keep your wallet credentials secure.
GDPR (EU/EEA/UK) Notice
Where the EU/EEA/UK GDPR applies:
Legal Bases
We process personal data under one or more of the following bases:
Contractual necessity (to provide the Services and support).
Legal obligation (e.g., KYC/AML, recordkeeping).
Legitimate interests (security, fraud prevention, product improvement, defending legal claims).
Consent (e.g., marketing). You may withdraw consent at any time.
Your Rights
Subject to legal limits, you may have rights to:
Access your personal data we process.
Rectify inaccurate data.
Erase data (“right to be forgotten”).
Restrict or object to certain processing.
Data portability (receive your data in a structured, commonly used format).
We will verify your identity before fulfilling requests. To exercise rights, see Contact Us.
International Transfers
Your data may be processed outside your jurisdiction (e.g., where our vendors or infrastructure are located). Where required, we rely on appropriate safeguards (such as contractual clauses) and/or your consent for such transfers. If consent is withdrawn, some Services may become unavailable.
California (CCPA/CPRA) Notice
For California residents:
Categories Collected
Identifiers (name, email, postal address, wallet address), internet activity (usage analytics), approximate geolocation, and professional info if provided.
Your Rights
Right to know categories/specific pieces collected, sources, purposes, and disclosures.
Right to delete (subject to legal exceptions).
Right to correct inaccurate information.
Right to opt out of sale/share (we do not sell personal information).
Non-discrimination for exercising rights.
To exercise rights, see Contact Us. We will verify your request consistent with law.
Do Not Track
There is no consistent industry standard for DNT signals. We currently do not respond to DNT.
Blockchain Transparency
Transactions conducted via Solana are public and permanently recorded on the blockchain. Public addresses and on-chain activity may be analyzed by anyone. Proton Labs does not control Solana validators or the network.
Third-Party Links & Services
The Platform may link to or integrate third-party sites, wallets, or tools. Their privacy practices are governed by their own policies. We are not responsible for third-party content or security.
Changes to this Policy
We may update this Policy to reflect changes in laws, services, or operations. The “Last Revised” date will indicate the effective version.
Contact Us
For privacy requests or questions, contact:
Proton Labs Ltd. — Privacy
📧 privacy@protonai.trade
(If you prefer a different contact email, tell me and I’ll update.)
Quick Summary (for your GitBook sidebar)
We don’t store seed phrases/private keys.
Non-custodial wallet connections (e.g., Phantom).
We collect identifiers, usage, and compliance data where necessary.
We use cookies for security, performance, and (with consent) marketing.
GDPR/CCPA rights supported where applicable.
Solana transactions are public and immutable.
Last updated